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Answers to your MidFirst Private Bank Mobile Banking Questions

Frequently Asked Questions

Basic Information

Q: What is the MidFirst Bank Mobile App?

A: MidFirst Bank Mobile App gives you access to your banking account(s) from your iPhone, iPad, Android phone, Android tablet or Kindle Fire through a downloadable mobile banking application. It allows you to: view account balances, search account activity, transfer funds, pay bills and deposit checks.

Q: How much does this service cost?

A: There is currently no charge associated with the service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

Q: Do I need a data plan?

A: Yes, a data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

Q: My phone has been lost or stolen, and I had the MidFirst Bank Mobile app on my phone. What do I need to do?

A: Please call 888.643.3477, option 6. MidFirst will be able to deactivate your mobile bank app if your phone has been lost or stolen.

Q: If I need additional information on MidFirst Bank Mobile Deposit, who may I call?

A: For additional assistance, please call 888.643.3477, option 6.

Q: I have an iPad 1, can I use the MidFirst Bank Mobile App?

A: No, the iPad 1 is not supported on the MidFirst Mobile Banking App due to the higher iOS requirement and memory space needed to run our App.

Enrollment

Q: I'm not enrolled for iManage Personal Banking. Can I still use this?

A: No, you must enroll in iManage Personal Banking prior to using the MidFirst Bank Mobile App or MidFirst Bank Mobile Deposit.

Q: What if an account is not listed in MidFirst Bank Mobile Deposit?

A: In most cases, eligible accounts will automatically be available for MidFirst Bank Mobile Deposit after you log in to the app. All accounts which meet the requirements are available.

Q: What is my User ID and/or Password?

A: Your User ID/Password is the same as your Online Banking ID and password.

Q: What if I do not remember my User ID or Password?

A: Please call 1.888.643.3477 option 6 to speak with an online banking specialist.

Q: Can I save my User ID on the device?

A: Yes, the mobile application allows your User ID to be saved. When logging into MidFirst Bank Mobile App, you may save your User ID by selecting “On” when prompted. For enhanced security, the User ID will then be presented in the future in a masked format, hiding some of the characters. You may also remove the User ID, at a later time, by simply changing the prompt to “Off.”

Q: Do I have to accept the MidFirst Bank Mobile App Terms and Conditions?

A: Yes. You must agree to the MidFirst Bank Mobile App Terms and Conditions in order to use the service.

Q: Can I use MidFirst Bank Mobile app on more than one device?

A: Yes, simply download the app on to another iPhone, iPad, Android phone, Android tablet or Kindle Fire.

Remote Deposit

Q: What types of checks can I deposit with MidFirst Bank Mobile Deposit?

A: Most domestic checks may be processed through MidFirst Bank Mobile Deposit.  We are unable to accept Money Orders, Foreign Items, Savings Bonds, or Third Party Checks through the MidFirst Bank Mobile Deposit.

Q: Are there any limits on the dollar amount of deposits I can submit?

A: Yes.  There is a daily limit of $5,000 and a monthly limit of $10,000. For details please review the MidFirst Bank Mobile App terms and conditions.

Q: Do I photograph both the front and the back of my check?

A: Yes.  During the deposit process, you will be required to photograph the front and back of your check. The MidFirst Bank Mobile Deposit will step you through the process.

Q: How do I endorse my check for MidFirst Bank Mobile Deposit?

A: You should sign your check with the following endorsement: For Deposit Only
MidFirst Bank
Your Account Number
Your Signature

Q: How will I know if MidFirst received my deposit?

A: You will receive an email notification when your deposit has been received.

Q: How will I know if MidFirst processed my deposit?

A: When your deposit is processed, you will receive a second email notification on the status of your deposit.  This email will indicate if the deposit was approved or declined for processing.  If declined, a reason will be provided.

Q: When will my deposit post to my account?

A: Deposits may be made with MidFirst Bank Mobile Deposit at anytime.  If your deposit is approved by MidFirst before our Monday-Friday cutoff time at 8:00 PM Central time, your deposit will post to your account on the next business day.  Funds availability may be limited under certain conditions.  Please refer to the Terms and Conditions for more information.

Q: How will a mobile deposit reflect on my account transaction history?

A: Any deposit through the mobile application will be labeled as “Mobile Deposit” on both the online account transaction history and your bank statement.

Q: When will a deposit made through MidFirst Bank Mobile Deposit show in my balance?

A: Example:  For most deposits, the balance will be available the next business day.  Once the deposit has been approved, you will receive an email notification.  We may delay the availability of your deposit by placing a hold on this check. If we do, we will notify you by mail. Please reference your Account Agreement for more information. Once the deposit has been approved, you will receive an email notification.

Q: Can I photograph more than one check at a time?

A: You may photograph multiple checks in the same mobile banking session; however you may only photograph one check per deposit.

Q: What if the check image I photographed is bad?

A: You have the option to retake photographs of the check before submitting or you may cancel the deposit.  Also, the system will notify you if the image is unclear for processing. If you are unable to photograph a clear image, please take or mail your deposit to a MidFirst Banking Center for processing.

Q: Do I destroy my check after I photographed the deposit?

A: No, you must retain the check for 15 business days from the date when it was deposited through the mobile app.  You will mark each imaged item as “electronically presented” or “scanned” after it is transmitted to MidFirst.  Afterwards, you may securely destroy the check.  Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted. Please refer to the Terms & Conditions for the Mobile Deposit for more information.

Q: Will my deposited check be available in transaction history?

A: Yes, after the deposit has been processed, you may view your transaction history in MidFirst Bank Mobile.

Q: Can I make my opening account deposit through MidFirst Bank Mobile Deposit?

A: No, at this time the MidFirst Bank Mobile Deposit functionality cannot be used to initially fund a new account. It is only for established account holders.

Q: What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?

A: No, you do not need to resubmit your deposit.  If you entered the wrong amount for the deposit, bank operations will correct error. The correction will be noted in the email confirming the deposit.

Q: What if I submit the same deposit twice in error?

A: If the same deposit is submitted twice, it will be identified and corrected during account processing.  Should this occur, you will receive a declined deposit notification for the second deposit received through the MidFirst Bank Mobile Deposit service.

Q: A check I submitted was returned, can I resubmit it?

A: If a deposit is returned, please do not re-deposit the check within the MidFirst Bank Mobile Deposit App.  You will receive written communication from MidFirst through the US Postal Service if a deposit is returned.

Bill Payments

Q: Am I able schedule bill payments through the MidFirst Bank Mobile App?

A: Yes, you will be able to schedule bill payments – as long as the payee has been previously set-up through your iManage Personal Banking account. You cannot establish new payees using the MidFirst Bank Mobile App.

Q: Can I set-up a new bill payee through the MidFirst Bank Mobile App?

A: No, at this time all new bill payees must be set up through your iManage Personal Banking account from your home or office computer.