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Answers to your MidFirst Private Bank Online Banking Questions

Frequently Asked Questions

Enrollment

Q: How should a social security number be entered during enrollment?

A: Social security numbers should not contain dashes or spaces.

Q: How should I enter my account balance if it is more than $999.99?

A: You must NOT enter a comma in the dollar amount for any balances over $999.99.

Q: Will I be notified when my account is activated?

A: If the information on your application can be verified at the time of enrollment, you will be able to login immediately. If immediate verification is not possible, a representative from the online banking support department will personally review your application. Please try to access your online banking account(s) again in two (2) business days using the user ID and password you created at the time of enrollment. If you enrolled in the bill pay service, please allow 3–5 business days for this optional feature to be activated.

Q: What should I do if I want to upgrade to Bill Pay later on?

A: While logged on to iManage Personal Banking®, select the "Make Payments" tab,  read the disclosure and click the "I Agree" button found at the bottom of the page. An online banking specialist will contact you within three to five business days to complete your enrollment.

Getting Started

Q: What is iManage Personal Banking® and what can it do?

A: iManage Personal Banking lets you manage your accounts online with secure. iManage Personal Banking offers access to checking, savings, consumer loan and certificate of deposit (CD) accounts 24 hours a day, seven days a week. View real time account information and transaction history, view eStatements, check images, download account information to Microsoft Money® or Quicken, initiate stop payments, make transfers, send secure emails to MidFirst Private Bank and receive alert notifications.

Q: What do I need to get started?

A: To access MidFirst Private Bank's online banking system, you will need a computer, modem, Internet access and a browser capable of high-security 128-bit encryption. MidFirst Bank's online banking systems support a variety of browsers and versions.  View list of supported browsers.

Q: What browsers are supported by midfirstprivatebank.com?

A: Midfirstprivatebank.com supports a variety of browsers and versions.  View list of supported browsers.

Log-in Problems

Q: When I try to sign on, I receive an error message saying, “Login not accepted. Please try again or contact Customer Support.” What happened?

A: Most likely, you have entered your user ID or password incorrectly. Both are case-sensitive, so make sure the “Caps Lock” key is not turned on.

Q: What should I do if I forget my password?

A: If you forget your password, a new password can be issued contacting iManage Personal Banking Support at 888.MIDFIRST (643.3477) and pressing option six to speak to an online specialist.

Q: What browsers are supported by online banking and bill pay?

A: MidFirst Bank's online banking systems support a variety of browsers and versions. View list of supported browsers.

System Availability

Q: When can I access my accounts using iManage Personal Banking?

A: The system is available 24 hours a day, seven days a week, with the exception of regularly scheduled maintenance times.

Account Information

Q: How do I view detailed account information?

A: You can view detailed account information of a specific transaction by selecting the individual item shown in the "Account Activity" screen.

Q: What should I do if one of my accounts does not appear on the “Accounts Overview” page?

A: If one of your accounts does not appear on the "Accounts Overview" page, please contact iManage Personal Banking Support at 888.MIDFIRST (643.3477) and press option six and an online specialist will assist you.

Q: I do not have a MidFirst Private Bank checking account; can I still view my CD, loan and savings account information online?

A: Yes, you can view your CD, loan, and savings account information online without a MidFirst checking account.  During self-enrollment, input your savings account number. If you are a CD or loan customer, you must click the “CD or Loan only” link and enter the appropriate information.

Q: How long is my online account history retained?

A: You will be able to access a rolling 13 months worth of account history and 48 months of account statements.

Q: What is the maximum number of transactions that can be viewed for any one account?

A: The maximum number of viewable transactions is 3,000 per account.

Q: My spouse and I each have our own unique user IDs and passwords for iManage Personal Banking. If I assign my own descriptions to our joint account, will my spouse be able to see it when logging on?

A: No, even with unique user IDs and passwords, account preferences – such as account descriptions and ordering – are tied to the user’s unique profile on a joint account.

Q: What is the difference between “Current Balance” and “Available Balance?”

A: The “Current Balance” is the balance of your account as of the end of business from the previous business day. The “Available Balance” subtracts or adds any pending intra-day transactions, which includes cash deposits or withdrawals, pending Visa® check card transactions, ATM withdrawals, or any transaction conducted at a MidFirst banking center.

Q: How do I view images of my cancelled checks?

A: To view images of cancelled checks, click the camera icon on the "Account Activity" screen next to the check number to view the image. The check image will appear in a separate window and you will be able to view the front or back.

Q: What options do I have for viewing and sorting my account activity information?

A: For options for viewing and sorting my account activity information, you can search transaction types and specific date ranges by selecting "Search Transaction History" on the "Account Activity" page.

Q: What is MidFirst Bank’s routing number?

A: MidFirst Bank has two routing numbers.  If you live in Oklahoma, your MidFirst Bank routing number is 303087995.  If you live in Arizona, your MidFirst Bank routing number is 122187445.  If you are using the routing number to establish a wire transfer, then your MidFirst Bank routing number is 303087995 regardless of where you live.

Q: What is MidFirst Bank’s routing number for wire transfers?

A: MidFirst Bank’s routing number for wire transfers is 303087995.

Alert Messages

Q: How do alert messages work?

A: You can set up alert messages to notify you of specified changes affecting your accounts. Although detailed alerts will be automatically sent to you via the online message center, you can also request to receive external notification via Internet email messages. To access your alert messages, you will need to logon to online banking and click on the “Read Messages” link.

Q: What types of alerts can be set up?

A: Seven types of alerts can be established.

  • Balance Alert – to notify you when the account balance falls below the minimum specified
  • Maximum Balance Alert – to notify you when the account balance rises above the maximum specified
  • Successful Transfer Alert – to notify you when a scheduled transfer has occurred
  • Failed Transfer Alert – to notify you when a scheduled transfer failed
  • Certificate Maturity Alert – to notify you when your certificate of deposit (CD) is due to mature
  • Deposit Clear Alert – to notify you when a deposit has cleared
  • Check Clear Alert – to notify you when a specified check has cleared  

Q: Are alert messages available for viewing on a real-time basis?

A: No, alert messages will be available for viewing the following business day (Monday through Friday, excluding bank holidays). To access your alert messages, you will need to logon to online banking and click on the “Read Messages” link.

Security, Privacy, and Bank Mail

Q: Does iManage Personal Banking require 128-bit encryption?

A: Yes, if your browser does not have 128-bit encryption, you will see an error message telling you to upgrade your browser.

Q: What are your recommendations to keep my banking information private?

A: To keep your banking information private, first, use the latest commercially accepted browser versions. View complete list of supported browsers. Second, always keep your password confidential. If you would like to change your password, you may do so by clicking on “Change Password” under the Customer Service menu. Finally, never walk away from your computer without exiting the system. When you are finished with your banking, click the “Sign Off” button top right corner of your screen and close your browser.  More Security Tips.

Q: How secure is the Bank Mail service?

A: Bank Mail, which is transmitted via the iManage Personal Banking system, is sent over a dedicated, secure line, so it is safe to include sensitive information such as account numbers.

Stop Payments

Q: What is the deadline for initiating a stop payment in order for it to take effect the same day?

A: Online stop payment requests must be made by 5:00 p.m. CDT.

Q: Is there any limit on the dollar amount of a stop payment?

A: There is no minimum or maximum dollar amount limit; however a $25 fee will be applied to your account for each stop payment initiated.

Q: If I request a stop payment using other means, such as telephone or lobby visit, will it appear on iManage Personal Banking?

A: Yes, stop payments made by telephone or lobby visit will appear on iManage Personal Banking.

Transfers

Q: What is the deadline for initiating a one-time transfer of funds between my MidFirst Private Bank accounts?

A: Any transfer request received before 10:00 p.m. Central time will be posted on the same business day.

Q: When will scheduled internal transfers, both future-dated and recurring, be processed?

A: Both future-dated and recurring transfers are processed daily at 5:00 a.m. Central time. Please note, a transfer you schedule for today in a repeating transfer series will be processed the next business day. Remaining transfers in the series will be processed according to the schedule you specify. If you want a transfer processed today, please use the one-time transfer feature (see above).

Q: Is there a maximum future date for transfers?

A: The maximum future date for transfers is 364 days in advance.

Q: What types of accounts are eligible for funds transfer?

A: Even though all customer accounts may appear in drop-down list, only checking and savings accounts are eligible for funds transfer. An error message will appear if you attempt to transfer funds either to or from an ineligible account, such as a loan account or a CD.

Q: When setting up a repeating transfer, how does the “frequency” field work?

A: Examples for setting up a repeating (recurring) transfer - if your repeating transfer start date is Tuesday, October 5 with the following frequency: weekly – the next date would be the following Tuesday; bi-weekly – the next date would be every other Tuesday; twice a month – the next date would occur 14 days thereafter; monthly – the next date would be the fifth the next month; quarterly – the next date would be three months after the date selected; semi-annually – the next date would be six months after the initial start date.

Q: Are funds checked when future-dated transfers are being set up?

A: Funds availability is not checked when future date transfers are set up. Additionally, if multiple transfers are scheduled to be processed on the same day and on the same account, the transfer will be processed from largest to smallest.